| Service | Order by | Cost |
|---|---|---|
| Standard delivery (2–3 working days) | Any time | £2.99 (free over £20) |
| Next-day delivery | 8pm weekdays | £4.99 |
| Saturday delivery | Friday 12pm | £6.99 |
Orders placed after the cut-off time will be processed the following working day. Orders placed on bank holidays are dispatched the next working day.
Delivery is available to all UK mainland addresses. Deliveries to the Scottish Highlands, Northern Ireland, Channel Islands, and Isle of Man may incur additional charges or extended delivery times — these will be displayed at checkout.
You will receive a dispatch confirmation email with a tracking link once your order has left our warehouse. If you do not receive a dispatch email within 24 hours of ordering, please check your junk folder before contacting us.
If you purchased as a consumer (not for business use), you have the right to cancel your order within 14 calendar days of receiving the goods, without giving a reason. You then have a further 14 days to return the items.
To exercise this right, you must notify us in writing (by email to the address on our Contact page) before the 14-day cancellation window expires. We will refund the cost of the goods and your standard delivery charge within 14 days of receiving the returned items, using the same payment method you used to place the order.
You are responsible for the cost of returning goods unless the item is faulty or not as described.
In addition to your statutory rights, we voluntarily extend the return window to 30 calendar days from receipt for unused items returned in their original, unopened packaging. After 30 days, returns are accepted only for faulty items.
The following items cannot be returned once opened:
Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose at the time of delivery, you are entitled to a full refund within 30 days of receipt. After 30 days, we may offer a repair or replacement in the first instance.
If your order arrives damaged in transit, please photograph the packaging and the damaged item and contact us within 48 hours of receipt.
Email us at the address on our Contact page with your order number, the items you wish to return, and the reason. We will confirm receipt and provide return instructions within 2 working days.
Please do not return items without first contacting us — unannounced returns cannot be guaranteed to reach the correct department.
Refunds are processed within 5–10 working days of receiving the returned goods. Refunds are issued to the original payment method. Bank processing times vary and may add further delays outside our control.
For delivery and returns enquiries, please use our Contact page. Include your order number in any correspondence to help us resolve your query quickly.